Ugur Yildiz
UY

About Me

I am a 32-year-old hospitality professional with a strong affinity for IT and design, seeking socially engaged employment opportunities.

With expertise in IT support, graphic design, and facility management, I combine my hospitality experience with technical skills to deliver exceptional service.

I'm passionate about creating user-friendly experiences, whether in digital environments or physical spaces, and I view my ADHD as a strength that enhances my creativity and problem-solving abilities.

Languages

  • 🇳🇱Dutch (Native)
  • 🇬🇧English (Fluent)
  • 🇹🇷Turkish (Fluent)
  • 🇩🇪German (Basic)

Contact Information

Skills & Expertise

I blend creative problem-solving with technical expertise, using diverse tools and approaches to deliver exceptional solutions.

Tech Stack

Software and tools I'm proficient with

Experience

My professional journey and education

Front Office IT Medewerker

2023 - 2023
IVO Rechtspraak Nederland
  • Provided IT support for judiciary staff using TopDesk, ActiveDirectory, Microsoft 365
  • Handled customer contacts via phone, email, and live chat
  • Resolved technical issues for court staff and judicial professionals
TopDeskActiveDirectoryMicrosoft 365Customer Support

Eigenaar

2020 - Present
Ektequnst Noord-Brabant, NL
  • Provide freelance design services including logo/brand identity creation
  • Develop SEO-friendly websites for small businesses
  • Create and manage social media content for clients
  • Offer professional photo and video editing services
Web DesignGraphic DesignBrandingSEOSocial Media

Screening Operations Analyst

2020 - 2021
Adyen Amsterdam, NL
  • Conducted KYC compliance checks and fraud detection
  • Managed merchant onboarding for the eBay/Adyen platform
  • Ensured regulatory compliance for financial transactions
  • Analyzed transaction patterns to identify suspicious activities
KYCFraud DetectionComplianceFinancial Analysis

Resident Manager

2017 - 2018
Rockfield Real Estate Amsterdam, NL
  • Managed 279 co-living apartments in Amsterdam
  • Coordinated with municipal authorities and police for property management
  • Handled tenant relations and resolved residential disputes
  • Managed maintenance scheduling and facility operations
Property ManagementFacility OperationsCustomer RelationsConflict Resolution

Communicatie & Multimedia Design

2019 - 2021
Hogeschool van Amsterdam Amsterdam, NL
  • Studied user experience design and web development
  • Focused on digital communication strategies
  • Developed skills in HTML, CSS, and JavaScript
  • Gained experience with Adobe Creative Suite and Figma
UX DesignWeb DevelopmentDigital CommunicationAdobe CC

International Business

2021 - 2023
Hogeschool van Amsterdam Amsterdam, NL
  • Studied global business practices and international markets
  • Developed understanding of cross-cultural business communication
  • Gained knowledge in international marketing strategies
  • Explored global economic principles and business development
Business StrategyInternational MarketingCross-Cultural Communication

Horeca Ondernemer/Manager

2012 - 2017
SGP De Rooi Pannen Nederland
  • Completed MBO Niveau 4 Diploma in Hospitality Management
  • Learned comprehensive hospitality operations and customer service
  • Developed business management skills for food service establishments
  • Gained practical experience in event coordination and team management
Hospitality ManagementCustomer ServiceEvent PlanningTeam Leadership

Featured Projects

Check out some of my recent work

Latest Articles

Explore my thoughts and insights on various topics

Let's Work Together

Looking for a multi-skilled professional who combines technical know-how with exceptional people skills? I'm available for remote work and ready to collaborate!

Contact Me